Zap Closure: Frequently Asked Questions
Following the Federal Government’s new directive to keep our nation safe and slow the spread of Coronavirus (COVID-19), it is with great sadness that we let you know all Zap Fitness clubs are temporarily closed, effective midday Monday 23rd March 2020.
Thank you to all our members for your ongoing support. Stay motivated and healthy, look after yourself and one another. We will see you in club soon!
How will I find out when you are re-opening?
When there is a directive from the Government that we are able to re-open our clubs, we will communicate with members via email. Information will also be available on our website and through our social media accounts.
How is Zap Fitness supporting members during this closure?
Can I still access 24/7 clubs?
No. 24/7 access will not be available for the duration of the closure.
Will I still be charged for my membership?
Our members are at the centre of everything we do at Zap Fitness and with that in mind, memberships will be put on suspension for free until we are able to welcome you back into your local club. We have contacted you via email with the details.
In the meantime, keep an eye out for at-home workouts and resources coming soon, so you can continue to train and maintain peace of mind during this time of closure.
Will this affect the duration of my contract?
Yes. When your membership is placed on suspension, it is not counted towards your membership payments. This means your contract will resume once we are able to re-open our clubs.
For example, if you have six months remaining on a 12 month contract and your membership is placed on suspension for two months, you will have another six months remaining once billing resumes.
I have paid up-front for my membership, how does this impact me?
If you have paid in full, your membership has been suspended until we are able to re-open our clubs and your membership agreement will be extended once we have re-opened. At that time, you will hear from us via email with more information.
I have booked PT sessions, what should I do?
If you have booked Personal Training sessions with one of our Personal Trainers we recommend that you contact them directly to make alternative arrangements.
We will be working with our Personal Trainer team to deliver training options for all members with a Personal Trainer whilst our clubs are closed, stay tuned.
Did you close due to an outbreak of COVID-19 in your gym?
We have closed our studios following the directive from the Government in response to the management of the COVID-19 pandemic in Australia. This is an industry-wide shutdown, not specific to Zap Fitness, which has maintained a high level of hygiene and compliance with Health Department guidance through this situation to date.
I wish to cancel my membership.
Whilst out clubs are closed, your membership has been placed on a free suspension for the time being and we have emailed you with the details.
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